Privacy policy

offhr ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains what personal information we collect, how we use and disclose it, and your rights in relation to that information.

By using offhr.au (the "Site") or making a purchase from us, you acknowledge that you have read and understood this Privacy Policy.

What We Collect

We collect personal information that you provide directly to us when you:

Place an order or create an account.
Subscribe to our newsletter or marketing communications.
Contact us by email or through a form on the Site.
Interact with content on the Site.

The categories of personal information we may collect include:

Contact details — name, email address, shipping address, billing address, phone number.
Order information — products purchased, transaction history, payment confirmation.
Account information — username, password (encrypted), preferences.
Device and usage information — IP address, browser type, device identifiers, pages viewed, and interactions with the Site.

We do not knowingly collect personal information from anyone under 18 years of age.

How We Use Your Information

We use your personal information to:

Process and fulfil your orders, including arranging shipping and processing payments.
Respond to your enquiries and provide customer support.
Send order confirmations, shipping updates, and other transactional communications.
Send marketing communications about new products, sales, and promotions, where you have opted in. You can unsubscribe at any time.
Improve our Site, products, and services.
Detect and prevent fraud, and protect the security of the Site.
Comply with our legal obligations.

How We Share Your Information

We may share your personal information with:

Service providers — including Shopify (which hosts our store), payment processors, shipping carriers, email marketing platforms, and analytics providers, who process your information on our behalf.
Legal and regulatory authorities — where required by law, court order, or to enforce our rights.
In a business transfer — if offhr is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

Cookies and Tracking

The Site uses cookies and similar tracking technologies to remember your preferences, keep you logged in, analyse Site traffic, and personalise content. You can disable cookies through your browser settings, although some features of the Site may not function correctly if you do.

Data Storage and Security

Your personal information is stored on Shopify's secure servers and may be transferred to and processed in countries outside Australia. We take reasonable steps to protect your information from loss, misuse, unauthorised access, modification, and disclosure. However, no method of transmission over the internet is 100% secure.

Your Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you.
Request that we correct any inaccurate information.
Request that we delete your personal information, subject to legal exceptions.
Opt out of marketing communications at any time, using the unsubscribe link in our emails or by contacting us directly.
Make a complaint about our handling of your information.

To exercise any of these rights, please email admin.offhour@gmail.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page. We encourage you to review this policy periodically.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us at admin.offhour@gmail.com. We will investigate and respond to your complaint. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.